Responsible Gaming at fx88 — Play Smart, Stay Safe

Deposit and Loss Limits Explained

Deposit limits are one of the most effective tools for keeping your gambling affordable. When you set a deposit limit on fx88, the following rules apply:

• Limits can be set for daily, weekly, or monthly periods and apply to deposits made via bKash, Nagad, Rocket, Upay, and all other supported payment methods.
• Once a limit is reached, fx88 will not allow any further deposits until the relevant period resets — there are no exceptions.
• Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active.
• Loss limits can also be set to cap how much you can lose in a defined period. Contact fx88 support to configure a loss limit on your account.

To set or adjust your deposit or loss limits, log in to your fx88 account and navigate to the Account Settings section, or contact our 24/7 customer support team directly. We strongly recommend every player sets a deposit limit from day one.

Self-Exclusion Program

Self-exclusion is a formal process that allows a player to voluntarily block themselves from accessing their fx88 account for a specified period. It is designed for players who feel that gambling is having a negative impact on their life, finances, or relationships.

Self-exclusion periods available on fx88 start at a minimum of 6 months and can extend to 1 year, 3 years, or a permanent lifetime exclusion. During the exclusion period, your account will be fully suspended — you will not be able to log in, place bets, make deposits, or receive any promotional communications from fx88. Any pending withdrawals will be processed before the account is locked.

Time-Out and Session Controls

If you want a shorter break from gambling without committing to a full self-exclusion, fx88 offers a range of time-out options. These are useful when you simply need a few days away from the platform to reset your mindset. Available time-out periods include:

• 24-hour time-out: account access is suspended for 24 hours. Takes effect immediately upon request and cannot be cancelled early.
• 7-day time-out: a one-week break during which you cannot log in or place bets. Useful if you feel you've been playing more than usual over a recent period.
• 30-day time-out: a full month away from fx88. Account remains suspended for the entire period and all marketing communications are paused.
• Custom time-out: contact our support team for a tailored time-out period suited to your specific situation.

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts causing harm. The following warning signs may indicate that gambling has moved beyond entertainment for you or someone you know in Bangladesh:

• Spending more money on gambling than you can comfortably afford, or gambling with money set aside for rent, food, or household bills.
• Chasing losses — continuing to gamble after a losing session with the intention of winning back what you've lost.
• Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut down on your play.
• Hiding your gambling activity from family, friends, or colleagues — or lying about how much time or money you spend on it.
• Borrowing money from family, friends, or financial institutions — or taking out loans or using credit cards — to fund gambling sessions.
• Neglecting work, family responsibilities, or social activities because of time spent gambling, or experiencing mood swings tied directly to winning or losing.

If you recognise any of the above signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available on fx88 or to contact our support team immediately. Getting help early makes a real difference.

Protecting Minors

fx88 is strictly an adults-only platform. We do not permit anyone under the age of 21 to register, play, or make a deposit. All new accounts are subject to mandatory age verification during the KYC process. If any discrepancy is found, the account will be suspended and all funds returned pending investigation. We take our responsibility to protect minors very seriously.

If you are a parent or guardian and are concerned that a minor in your household may have accessed or used fx88, please contact our support team at [email protected] immediately. We will investigate and take appropriate action, including permanently closing the account and refunding any deposits made. We recommend that parents and guardians use device-level parental controls to prevent minors from accessing online gambling services.