fx88 Privacy Policy — How We Handle Your Data

Introduction and Scope

This Privacy Policy ("Policy") describes how fx88 ("we", "us", or "our") collects, uses, stores, and discloses personal information when you use the fx88 platform, including the website at https://fx88.vin and all associated services (collectively, the "Platform"). By registering for an account, accessing the Platform, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and any person who interacts with fx88 via email or other communication channels. References in this Policy to "personal data" or "personal information" mean any information that identifies or could reasonably be used to identify you as an individual.

Information We Collect

We collect personal information through a number of means when you use the Platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and a copy of your government-issued identification document (Bangladeshi National Identity Card or passport) collected during KYC verification.
• Contact data: email address, mobile phone number, and residential address (city, district, and division within Bangladesh or country of residence for non-Bangladesh players).
• Financial data: payment method details (bKash mobile number, Nagad account reference, bank account information), transaction history, deposit and withdrawal records, and balance information.
• Technical data: IP address, browser type and version, device type and operating system, session duration, pages visited, and referring URL, collected automatically when you access the Platform.
• Gaming data: betting history, game session records, bonus usage, wagering patterns, and responsible gaming tool preferences.
• Communications data: records of correspondence between you and fx88 via email, live chat, or other support channels, including the content of those communications.

How We Use Your Information

fx88 uses your personal data only for legitimate and specified purposes. The primary purposes for which we process your personal information are:

• Account management: creating and maintaining your player account, verifying your identity through KYC, and processing your login and account access requests.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate financial records.
• Platform operation and improvement: delivering our gaming and betting services, personalising your experience, diagnosing technical issues, and improving the functionality and content of the Platform.
• Legal compliance and fraud prevention: complying with applicable laws and regulations, conducting anti-money laundering (AML) and counter-fraud checks, responding to lawful requests from regulatory or law enforcement authorities, and protecting the security of the Platform.
• Marketing and promotions: sending you information about fx88 bonuses, promotions, and new features via email or push notification, where you have consented to receive such communications or where we have a legitimate interest in doing so.

We will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team.

Sharing and Disclosure of Personal Data

fx88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients in the circumstances described:

• Payment processors and financial institutions: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners for the sole purpose of processing your transactions securely.
• Technology and service providers: third-party vendors who provide hosting, analytics, KYC verification, fraud detection, customer support, and other infrastructure services that are essential to operating the Platform. These vendors are contractually obligated to handle your data only on our behalf and in accordance with this Policy.
• Regulatory and law enforcement authorities: where required by applicable law, a court order, or a lawful request from a competent regulatory or governmental authority, we will disclose personal data to the extent required and permitted by law.
• Business successors: in the event of a merger, acquisition, or sale of substantially all of our assets, personal data held by fx88 may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to implement appropriate technical and organisational measures to safeguard that data and to use it only for the agreed purposes.

Cookies and Tracking Technologies

The fx88 Platform uses cookies and similar tracking technologies to enhance your experience and to gather analytics data. The types of cookies we use are:

• Essential cookies: necessary for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to understand how users interact with the Platform — which pages are most visited, how long sessions last, and where users navigate from. This data is aggregated and anonymised where possible.
• Preference cookies: used to remember your settings and preferences, such as your language selection, so that the Platform can deliver a more personalised experience on your return visits.
• You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the Platform. Continued use of the Platform following your first visit constitutes acceptance of our cookie practices as described in this section.

Data Security

fx88 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect your information against unauthorised access, loss, alteration, or destruction. Our security measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the fx88 servers, ensuring that your login credentials, financial details, and personal information cannot be intercepted in transit.
• Password hashing and salting to ensure that account credentials are stored in a form that cannot be reversed to obtain the original password, even in the event of a data breach.
• Access controls and staff training to ensure that personal data is accessible only to those fx88 employees and contractors who require it to perform their legitimate duties, and that all such staff understand their data protection obligations.
• Regular security assessments, penetration testing, and vulnerability scans of our systems and infrastructure to identify and remediate security weaknesses before they can be exploited.

While we take all reasonable precautions to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure. If you suspect that your account has been compromised, you should change your password immediately and contact fx88 customer support without delay.

Your Rights Regarding Personal Data

As a user of the fx88 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request:

• Right of access: you may request a copy of all personal data we hold about you, together with information about how it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: in certain circumstances you may request that we delete your personal data. Please note that we may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after account closure.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to withdraw consent: where we process your personal data on the basis of your consent (for example, for direct marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Retention

fx88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. Our general data retention periods are as follows:

• Active account data: retained for the duration of your account's active status plus a period of up to 5 years following account closure, to comply with financial record-keeping obligations and to facilitate the resolution of any disputes that arise after closure.
• KYC and identity verification documents: retained for a minimum of 5 years following account closure in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction records: retained for a minimum of 5 years from the date of each transaction to satisfy financial reporting and audit obligations.
• Marketing consent records: retained for the duration of the marketing relationship plus a reasonable period thereafter, to demonstrate compliance with consent requirements should any challenge arise.

International Data Transfers

As an online platform serving players in Bangladesh and South Asia, some of the personal data we collect may be stored or processed in countries outside of Bangladesh. Where personal data is transferred internationally, we take steps to ensure that equivalent levels of data protection apply. These steps may include:

• Contractual safeguards: requiring all international data recipients to enter into data processing agreements that impose obligations equivalent to those applicable to data controllers under applicable data protection law.
• Due diligence on recipients: assessing the data protection standards and security practices of all third parties to whom personal data is transferred before the transfer takes place.
• Minimisation: transferring only the minimum amount of personal data necessary for the specific purpose of each transfer, and ensuring that any personal data transferred is not retained by the recipient beyond the period required for that purpose.
• Encryption in transit: ensuring that all personal data transmitted internationally is protected by strong encryption during transmission.
• Vendor certification: preferring service providers that hold recognised data security certifications or that operate under established data protection frameworks recognised as providing adequate safeguards.

If you have questions about international transfers of your personal data or the safeguards we apply, please contact us at [email protected].

Children and Minors

The fx88 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the Platform, create an account, or submit any personal information to us. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that their child may have registered on the fx88 Platform or provided personal information to us are encouraged to contact our support team immediately at [email protected]. We will investigate and take appropriate action, including closing the account and deleting all associated data, as quickly as possible.

Changes to This Privacy Policy

fx88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered email address or via a notice prominently displayed on the Platform. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy.

Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which fx88 handles your personal data, please contact our support team. You may reach us by email at [email protected]. We aim to respond to all privacy-related enquiries within 10 business days of receipt. Where your request relates to the exercise of a data subject right (access, rectification, erasure, restriction, or withdrawal of consent), we will confirm receipt promptly and provide a substantive response within 30 days, or inform you if additional time is required.